We are pleased to offer free shipping for all orders within Malaysia with no minimum purchase required.
For orders from Singapore, kindly contact our Customer Service team via WhatsApp at +60 10-359 6788 for assistance with shipping arrangements and rates.
All orders are processed promptly and shipped via DHL, our trusted courier partner, to ensure safe and timely delivery. Please allow 3–5 working days for West Malaysia and 5-7 working days for East Malaysia, depending on your location.
⚠️Important Reminder
Please ensure that all information provided is accurate and complete to facilitate successful order processing.
Mobile number must follow the format +60 1X XXX XXXX (for Malaysian customers)
Email address and delivery address must be correct and up to date
Any missing or inaccurate details may result in unsuccessful order fulfilment or delivery delays
If you have any questions regarding your order or delivery status, please don’t hesitate to reach out to us.
📢 Terms & Conditions (Malaysia Orders)
1. For Malaysia orders via Cash on Delivery (COD), an additional RM30 logistics fee applies. The RM30 must be banked into our company bank account before COD delivery is arranged. We will provide you with an RM30 OFF discount code for your next purchase.
2. For Malaysia orders paid via credit card, bank transfer, QR & e-wallet, or ATOME, no shipping fee will be charged.
📢 Terms & Conditions (Singapore Orders)
1. Singapore orders are accepted via credit card, bank transfer, and ATOME.
2. A RM50 shipping fee applies to each order.
3. Kindly note that orders exceeding SGD 400 (the de minimis threshold) may be subject to customs clearance. Any customs duties or fees incurred will be borne by the customer.
4. Due to courier restrictions, liquid products cannot be shipped to Singapore. Therefore, Lactis is not available for purchase by Singapore customers.